SoPigalle secure payment is designed to make completing an order as simple and reassuring as possible. The payment methods actually available are displayed at checkout depending on your country and the store configuration.
How does SoPigalle secure payment work?
Browsing and checkout take place through a secure connection. The information required for payment is processed by the payment providers offered during checkout.
Depending on your bank and the payment method selected, additional authentication such as 3D Secure may be required to confirm the transaction. Follow your bank's instructions and never share an authentication code with another person.
Available payment methods
The options actually available for your order appear when you complete checkout. They may vary according to country, device or the payment services enabled on the store.
Before confirming the purchase, check the total amount, any delivery costs and the products in your basket. SoPigalle secure payment never requires you to choose a payment method outside the options displayed at checkout.
Bank authentication and 3D Secure
Bank authentication may involve approval in your bank's app, a code or another method offered by your financial institution. This extra step does not necessarily mean something is wrong: it can simply form part of the transaction validation process.
Cybermalveillance.gouv.fr publishes guidance on securing online purchases, including checking the site you are using and protecting payment information.
After payment
When an order is confirmed, an order confirmation email is sent to the address entered during checkout. Keep it so you can find your order number and useful tracking information.
If a payment is declined or remains pending, check the information entered and any authentication request from your bank. You can also try another payment method offered at checkout.
Useful habits for online shopping
- Check that you are on the sopigalle.com domain before entering payment information.
- Never share an authentication code received by SMS or through your bank app.
- Do not send a full bank card number by email or through the contact form.
- If you are unsure about a transaction, contact us before repeatedly attempting the payment.
Gift cards and payment
If you have a SoPigalle gift card, enter its code in the designated field at checkout. If the balance does not cover the entire order, the remainder may be paid using another method offered when the store configuration allows it.
Full rules are available in our gift card terms.
Need help with a payment?
Our team can help identify an issue relating to your order or its status. Email contact@sopigalle.com or use our Contact page.
For more information about personal data, read our Privacy Policy.
FAQ about SoPigalle secure payment
Which payment methods are accepted?
The methods available for your order are those displayed at checkout. They may vary by country and enabled services.
Why am I being asked for bank authentication?
Your bank may require extra verification to confirm the transaction depending on the payment method used.
What should I do if payment is declined?
Check the information entered and any request from your bank, then try another offered method if necessary. Contact us if the problem continues.
Where can I find my order confirmation?
After the order is confirmed, an email is sent to the address entered during checkout.