SoPigalle shipping and returns are organised to provide clear information about order preparation, dispatch, tracking and return conditions. This page reflects the delivery settings currently active in SoPigalle and should be read together with the information shown at checkout.
SoPigalle delivery areas
SoPigalle currently ships to France and to the other European Union countries offered at checkout: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
The United Kingdom, Switzerland and overseas territories are not currently active delivery areas. Delivery availability is automatically checked when you enter your address.
SoPigalle delivery costs and options
Orders are shipped by standard home delivery. Delivery is free within metropolitan France on orders of €100 or more.
Below that amount, and for other destinations, costs depend on the country and the total weight of the order:
- France: €11.50 up to 1 kg, €11.90 from 1 to 2 kg, €16.90 from 2 to 5 kg, €23.90 above 5 kg.
- Spain, Portugal: €8.50 up to 1 kg, €10.90 from 1 to 2 kg, €15.90 from 2 to 5 kg, €16.90 above 5 kg.
- Austria, Germany, Italy, Luxembourg, Netherlands: €13.90 up to 1 kg, €16.50 from 1 to 2 kg, €19.50 from 2 to 5 kg, €29.50 above 5 kg.
- Belgium, Czech Republic, Denmark, Hungary, Ireland, Poland, Slovakia, Slovenia: €15.90 up to 1 kg, €17.90 from 1 to 2 kg, €23.50 from 2 to 5 kg, €32.90 above 5 kg.
- Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Sweden: €24.50 up to 1 kg, €26.90 from 1 to 2 kg, €31.50 from 2 to 5 kg, €44.90 above 5 kg.
- Bulgaria, Finland, Greece, Romania: €27.90 up to 1 kg, €30.50 from 1 to 2 kg, €33.90 from 2 to 5 kg, €46.90 above 5 kg.
The amount applicable to your order is always displayed before payment. Estimated delivery times may vary by destination and carrier. Always check the order summary before confirming your purchase.
Preparation and order tracking
Orders are prepared on business days. When order tracking is available, the relevant information is sent after the parcel is handed to the carrier.
Keep this email until your order arrives. If you have a tracking issue, contact SoPigalle customer service with your order number.
Discreet packaging
Orders are shipped in discreet packaging with a neutral outer appearance. Nothing on the parcel is intended to reveal the nature of the products ordered. This discretion applies regardless of the product category in your order.
Right of withdrawal and product returns
You have the statutory 14-day period to exercise your right of withdrawal where it applies. SoPigalle also accepts certain return requests for up to 30 days for eligible products, subject to the conditions applicable to the item concerned.
The French government information page on distance-selling withdrawal rights explains the general legal framework. The practical conditions for a SoPigalle return remain those published on this page and applicable to your order.
To start a product return, email contact@sopigalle.com with your order number and the items concerned. We will provide the appropriate steps.
Intimate products and hygiene
For health and hygiene reasons, certain products may not be returnable after opening or removal of a protective seal where the legal exception to the right of withdrawal applies.
Returned items must be complete and, when required, unused and in their original packaging with protective seals intact. If you think you may want to return an intimate product, check the applicable conditions before opening it.
Return costs
For a simple change of mind, return shipping costs are paid by the customer unless otherwise stated. If a product is defective, damaged or not as ordered, contact us before returning it so we can explain the appropriate procedure.
Refunds
After the returned item has been received and checked, the refund is made according to the applicable terms and normally to the payment method used for the order. Your bank may require additional processing time before the credit appears.
Changing or cancelling an order
If you notice an error, contact customer service quickly with your order number. A change or cancellation can only be considered if the preparation stage allows it. Once the parcel has shipped, withdrawal and return rules apply.
Contact us
Email: contact@sopigalle.com
Phone: +33 7 44 95 26 13
Address: SOPIGALLE, 184 rue du Faubourg Saint-Denis, 75010 Paris, France.
For common questions, visit our SoPigalle FAQ.
FAQ about SoPigalle shipping and returns
Which countries does SoPigalle ship to?
SoPigalle currently ships to France and the other European Union countries offered at checkout.
From what amount is delivery free?
Standard delivery is free within metropolitan France on orders of €100 or more.
Where can I see delivery costs?
The amount applicable to your order is displayed before payment.
How do I request a product return?
Contact SoPigalle before sending anything, with your order number and the products concerned.
Can opened intimate products be returned?
Certain unsealed products may be excluded from withdrawal rights for health or hygiene reasons when the legal exception applies.
How do I track an order?
When tracking is available, the information is sent after the parcel is handed to the carrier.