Contact

SoPigalle customer service can help with questions about a product, an order, delivery, returns or how to use an item. We respond with care, discretion and without judgement, using the information available on the store and the manufacturer's instructions.

How to contact SoPigalle customer service

Use the form on this page or email contact@sopigalle.com. You can also call +33 7 44 95 26 13.

For an order-related request, include your order number so we can locate your file more easily. Briefly describe the product and your question, but never send sensitive banking information.

Help before you buy

Our pre-purchase advice can help you compare products, understand material differences, check dimensions or identify the type of sensation that best matches your interests. The goal is not to push you towards the most complex product, but to help you find an option that fits your criteria.

If you are new to sex toys, read Which sex toy should you choose as a beginner?. For lubricant and care questions, the SoPigalle Journal also contains practical guides.

Order tracking and delivery

For an order tracking question, provide the order number and email address used when purchasing. When carrier tracking is available, the relevant information is sent after dispatch.

General terms are collected on our Shipping & Returns page, including preparation, discreet packaging, return conditions and what to do before sending an item back.

Product returns and refunds

To arrange a product return, contact us before sending anything. Include the order number, the item concerned and its condition. Rules can vary depending on the product, particularly where hygiene seals or opening conditions apply.

We will explain the procedure that applies to your situation based on the terms published on the store. Do not send a product to an assumed address without first checking the return instructions.

Questions about use or care

SoPigalle customer service can help you locate information on a product page, manual or material. For a sex toy, always follow the manufacturer's instructions first for cleaning, waterproofing, storage and compatible lubricant.

If your question involves pain, symptoms or a medical situation, a store cannot replace a healthcare professional. The World Health Organization describes sexual health as part of well-being and a subject that deserves a respectful, appropriate approach.

Payment and technical issues

If you have difficulty at checkout, check the information entered and any authentication request from your bank. Our Secure Payment page provides useful guidance. If the issue continues, tell us what you see without sending your full card number.

Before contacting us

Your answer may already be in our SoPigalle FAQ, Shipping & Returns page or gift card terms.

If your question is more personal or relates to choosing a product, simply write to us. SoPigalle customer service is here to give useful guidance without making intimate preferences feel awkward.